Designer and researcher

I work in multi-disciplinary teams to:

  • identify who your users are.
  • define the problem we are solving.
  • ideate and collaborate on possible solutions.
  • prototype the art of the possible.
  • evaluate and measure success.
Design is about how we can best serve users to fulfill their goals.
— Lucia Hsieh

UX design

Digital products that allow users to complete tasks quickly and easily.
Research / Standards / Prototyping

Ontario.ca IA and search

How to help users understand context, find information and complete tasks?
Amethyst award
Prototyping

COVID-19.ontario.ca

How to source PPE and other emergency supplies in times of crisis?
Research / Workshop

Newborn registration

How to create a better experience for parents to register the birth of their newborn?

Industrial design

Physical products that improve the users' quality of life.
Red Dot award
Research / Prototyping / Production

Snug Vest

How to improve quality of life with Deep Pressure Therapy?
Co-creation / Prototyping

Kalshoven

How could fashion be inclusive for people who use wheelchairs?

Service design

Plan and organize business resources to improve employee and customer experiences.
Research / Policy

User research guide

How to create awareness and scale user research in large organizations?